Jacob J
INDIANAPOLIS, IN | 2020 GMC 1500 SierraNovember 12, 2020
The 10 star rating is for my salesman, Joseph Falter, and the general manager, Shawn Peschke. My salesman, Joseph Falter, was fantastic. Very easy to talk to, not pushy, and got me in the right vehicle. The sales manager, who goes by the name JR, was absolutely awful to deal with. He has the thinnest skin of any salesman I've ever worked with. Our negotiation ended up with him slamming papers down on the desk, huffing and puffing, and insinuating that I was calling him a liar. Just very child like behavior. All I was doing was playing the negotiation game. He expected me to take the first offer. Now usually the first offer is not the lowest. I asked for more money off he got triggered by something I had said, of that I do not know. I was in complete shock over the situation as well as my salesman, Joseph. Joseph kept apologizing for his behavior, over and over. I left the dealership and told them they just lost a customer. They were very close to having a done deal. Keep in mind, I'm about 45 minutes away from this dealership with plenty of GM dealerships in-between. I went to this one on the recommendation of my father-in-law. After I left, I let my father-in-law know what happened and he called the general manager, Shawn, and explained what happened and how he was disappointed since he recommends everyone to that dealership. Shawn had asked him to have me call him, which I did, to explain what happened. Shawn was very apologetic and understanding. I explained to him that I did like the truck and was very close to making the deal, and he asked if there was anything that he could to to earn my business back. He was able to come back with a better offer & I went back to buy the truck because of Shawn and mostly Joseph. I somewhat expected JR to come apologize to me upon my return, but that didn't happen. It was very surprising behavior given the line of business he's in and in this market.
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